Privacy Policy

PRIVACY POLICY & COOKIE POLICY

This Privacy Policy explains how Big R Bookkeeping (“we,” “our,” or “us”) collects, uses, protects, and stores your information when you visit our website, contact us, engage with our services, or communicate with us electronically. By using our website or services, you consent to the practices described in this policy.

Information We Collect

We collect personal and business information you voluntarily provide, including but not limited to your name, email address, phone number, business name, billing details, and financial or bookkeeping-related information required to provide services. We may also collect technical and usage data such as IP address, browser type, device information, pages visited, form submissions, and communication preferences.

How We Use Your Information

Your information is used to:

Provide bookkeeping and administrative services

Communicate regarding accounts, documents, services, and billing

Request or clarify financial records

Improve website functionality and service quality

Comply with legal and regulatory obligations

We do not sell, rent, or share your personal information for third-party marketing purposes.

SMS & Electronic Communications Consent

When you provide your mobile phone number, you consent to receive text messages from Big R Bookkeeping for service-related communications such as appointment reminders, document requests, billing notices, account updates, and customer support.

Message frequency may vary

Standard message and data rates may apply

Reply STOP to opt out at any time

Reply HELP for assistance

Your phone number and SMS consent data are used strictly for business communications and are never shared for marketing purposes.

A2P 10DLC Messaging Compliance

Big R Bookkeeping complies with U.S. A2P 10DLC messaging regulations. All messaging campaigns are registered under our business name and used only for lawful, transactional, and service-related communications. Each message clearly identifies Big R Bookkeeping as the sender.

You acknowledge that mobile carriers may delay, filter, or block messages due to network conditions or compliance factors beyond our control, and we are not responsible for such delivery issues.

Cookies & Tracking Technologies

We use cookies and similar technologies to ensure proper website functionality, improve user experience, and analyze website traffic.

Types of Cookies We Use:

Essential Cookies – Required for core site functionality

Analytics Cookies – Help us understand website usage and performance

Functional Cookies – Remember preferences and form inputs

We do not use cookies to collect sensitive financial information or sell personal data. Some cookies may be placed by trusted third-party tools such as analytics, CRM, or hosting providers.

You may control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information. However, no internet or mobile transmission method is 100% secure, and we cannot guarantee absolute security.

Third-Party Services

We may use third-party platforms such as accounting software, payment processors, CRM systems, analytics tools, and communication providers to deliver services. These providers operate under their own privacy policies, and Big R Bookkeeping is not responsible for their independent practices.

Data Retention

Client information is retained only as long as necessary to provide services, comply with legal requirements, resolve disputes, and enforce agreements. Data retention periods follow applicable laws and industry standards.

Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

Policy Updates

We may update this Privacy Policy from time to time to reflect legal, operational, or regulatory changes. Updates will be posted on our website and become effective immediately upon publication. Continued use of our website or services constitutes acceptance of the revised policy.

Contact Information

If you have questions or concerns regarding this Privacy Policy or data practices, please contact Big R Bookkeepingthrough our website.